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Field Notes · 02 essays · EAP infrastructure

Notes from the routing layer.

EAP utilization hasn’t moved in 20 years. These are dispatches from the engineers trying to fix that.

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FeaturedResearchFor HR

What Actually Happens at Session 6 (And Why Most EAPs Treat It Like a Cliff)

Session 6 isn't a clinical milestone. It's a billing cutoff. Here's what the research says happens when employees walk off that cliff — and what a real handoff infrastructure looks like.

May 3, 2026 · Matthew Sexton, LCSWRead →
ResearchFor HR

The 6% Problem Isn't a Marketing Problem

EAP utilization rates haven't moved in 20 years. The problem isn't awareness — it's what happens when the benefit runs out.

May 3, 2026

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